Returns & Refunds

Thank you for shopping with Geelamp. We strive to ensure customer satisfaction with every purchase. Please review our Return & Refund Policy below:

1. Order Cancellation within 48 Hours:

   • Orders may be canceled for a full refund within 48 hours of placement.
   • To request a cancellation within this period, please contact our customer service team with your order details.

2. Order Cancellation after 48 Hours:

   • For cancellations requested after 48 hours of order placement, a restocking fee of 30% of the order amount will be applied. This fee covers the cost of returning the item to inventory.
   • Please contact us for further details or clarification.

3. Returns:

   • Returns are accepted under certain circumstances (product damage, quality issues); please contact us to initiate the return process and for further instructions.
   • Refund time: within 48 hours after receipt of goods
   • Refund address: please contact us after communicating the specific situation in accordance with the nearest warehouse for return.
4. Exchanges:

• We accept exchanges in case of quality problems.

For any questions or assistance with returns and refunds, please reach out to us at our customer service email or phone number provided on the website.